IT outsourcing & managed cloud
Provides day-to-day operations for cloud, infrastructure and Microsoft 365 environments according to defined service levels.
- RFC BRANCH
- Managed Services
Organise ongoing operations
Internal teams under heavy operational demands. Take responsibility for operations within an agreed scope.
Starting point
Internal teams under heavy operational demands.
Promise
Take responsibility for operations within an agreed scope.
Outcome
Tracked incidents and explicit responsibilities.
Agentic automation programme at scale
A HERO offer to select use cases, set up the architecture and governance, deploy the first agents and then organise the run model.
The necessary foundations
Services to take responsibility for operations within an agreed scope.
Managed Azure
Ongoing management of Microsoft Azure resources: requests, incidents, monitoring, maintenance, backup, resources, configurations and optimisation.
Managed M365
Management of Microsoft 365 services and workstations: incidents, standard changes, licences, monitoring, updates and user assistance.
Managed Backup
Backup/restoration implementation, monitoring and testing to ensure critical data availability and backup compliance.
Accelerators suited to your maturity
Additional capabilities to draw on according to your priorities and maturity.
- See details...Managed cloud operations
Managed IT
Full or partial management of SME IT systems, covering requests, incidents, monitoring, maintenance, backup, assets and advice.
Talk to an RFC expert
Describe your priorities, constraints and projects to prepare a discussion with the relevant teams.
Technology ecosystem
Operations and monitoring tools used according to covered environments and service commitments.
Managed operations
Organise the takeover, then monitor operations and commitments.
(Step 01)
Define the service scope
Specify the assets or audiences covered, the channels and the respective responsibilities.
Deliverable
Service scope and responsibility matrix.
Organisations supported in their transformation
Find the organisations associated with the engagements presented, along with their industries and individual contexts.
Projects to inform your choices
Explore related engagements to understand the contexts, scopes and challenges covered by RFC.
- Client Reference
2023 - Industry
Azure outsourcing for a critical HR application
Sotacib
Outsourced management of the HR application's Azure infrastructure.
Tracked Indicators
Azure availability • SLA compliance
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Explore the domain's other capabilities
Find complementary offers and areas of expertise to extend your approach according to your organisation's needs.
Managed cloud operations
RFC offers two independent paths. Managed Azure covers Azure server and workload operations, including managed backup. Managed M365 covers Microsoft 365 service administration and specialist user assistance; backup is not included in this path. Each path has its own scope, contacts, SLAs and responsibility model.
Managed data centre
RFC structures the takeover and operation of the data centre scope around servers, networking, incidents, changes, backup, patching, monitoring, CMDB and service management.
Talk to an RFC expert
Share your context, priorities and constraints. Our experts help you structure an IT journey aligned with your transformation goals.
Tell us about your challenges
Share your priorities to prepare for a focused discussion.