Managed Services
Entrust your IT outsourcing to a team organised to support your users, monitor your infrastructure and manage service quality.
IT outsourcing tailored to your needs
RFC organises your outsourced IT support and environment monitoring within an agreed scope. We define responsibilities and service commitments to support your teams and improve everyday availability.
Engagement approaches
Engagement approaches to address your business challenges.
Transformation journey
Offers organised into stages according to your maturity and priorities.
Structured offer
A clear objective, tailored services and defined deliverables.
Automate a business process end to end, with human oversight
Qualify requests, orchestrate the steps, use the right data and keep validation checkpoints: a use case that combines automation, AI agents and governance.
Expertise to support your IT operations
Identify engagement approaches to organise outsourced IT support and infrastructure monitoring according to your teams' needs.
A clearly defined IT outsourcing scope
User support and proactive infrastructure monitoring are organised around clear responsibilities. Service commitments take account of your environments and their criticality.
Offers to outsource according to your priorities
Define the activities to delegate, from an outsourced IT helpdesk to cloud operations, then choose a scope suited to your internal resources.
- Explore offerManaged Services
Managed support & helpdesk packs
RFC structures three modules available according to needs: technical support, end-user Helpdesk assistance and L1–L4 IT staff augmentation. Each module has an explicit scope, service levels, escalation and management arrangements.
Agentic automation programme at scale
Move from experiments to an industrialised capability: prioritised use cases, governed agents, controlled integrations and a measurable run model.
Build your IT outsourcing model step by step
Clarify responsibilities, define service levels, then adjust your IT outsourcing according to requirements and monitoring results.
Managed operations, support and operational performance
Stabilise support, cloud and the data centre, control operating costs and sustainably improve the operational experience
Managed operations
Organise the takeover, then monitor operations and commitments.
(Step 01)
Define the service scope
Specify the assets or audiences covered, the channels and the respective responsibilities.
Deliverable
Service scope and responsibility matrix.
Tools suited to your IT environments
Proactive monitoring and request management tools facilitate incident tracking and coordination with your teams.
Explore IT outsourcing arrangements
Explore the contexts presented to understand outsourced IT support scopes and the commitments associated with IT operations.
- Client Reference
2023 - Industry
Azure outsourcing for a critical HR application
Sotacib
Outsourced management of the HR application's Azure infrastructure.
Tracked Indicators
Azure availability • SLA compliance
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Let's discuss your IT organisation
Specify your support needs, environments and internal resources to define an IT outsourcing scope suited to your business.
Talk to an RFC expert
Share your context, priorities and constraints. Our experts help you structure an IT journey aligned with your transformation goals.
Tell us about your challenges
Share your priorities to prepare for a focused discussion.