Run governance, performance & AIOps
Manages operational quality, capacity, assets, runbooks and operational automation through data and AIOps.
- RFC BRANCH
- Managed Services
Make operations manageable
Operational data scattered across multiple tools. Consolidate operational indicators and procedures.
Starting point
Operational data scattered across multiple tools.
Promise
Consolidate operational indicators and procedures.
Outcome
Data-backed improvement priorities.
Agentic automation programme at scale
A HERO offer to select use cases, set up the architecture and governance, deploy the first agents and then organise the run model.
The necessary foundations
Services to consolidate operational indicators and procedures.
Managed monitoring & alerting
Continuous monitoring of infrastructure, applications, security, costs and backups with alerts, thresholds and real-time visibility.
Managed BCP / BCDR
Maintenance and testing of the business continuity and disaster recovery plan with failover, RPO/RTO objectives and an improvement report. Ongoing monitoring of jobs, operations, tickets, SLAs and operational maintenance
Service Performance Cockpit
Managed services management dashboard: SLAs, tickets, recurring incidents, capacity, backups, costs and improvement recommendations.
Accelerators suited to your maturity
Additional capabilities to draw on according to your priorities and maturity.
- See details...Operations management & AIOps
Managed Power Platform Application
Ongoing Power Platform application operations: incidents, standard changes, monitoring, minor enhancements and user support.
Talk to an RFC expert
Describe your priorities, constraints and projects to prepare a discussion with the relevant teams.
Technology ecosystem
Operations and monitoring tools used according to covered environments and service commitments.
Managed operations
Organise the takeover, then monitor operations and commitments.
(Step 01)
Define the service scope
Specify the assets or audiences covered, the channels and the respective responsibilities.
Deliverable
Service scope and responsibility matrix.
Explore the domain's other capabilities
Find complementary offers and areas of expertise to extend your approach according to your organisation's needs.
Power Platform application operations
RFC takes responsibility for operations, support and governance of existing Power Platform applications. Power Apps, Power Automate and Power Pages creation or redesign projects are scoped as separate Build engagements.
Talk to an RFC expert
Share your context, priorities and constraints. Our experts help you structure an IT journey aligned with your transformation goals.
Tell us about your challenges
Share your priorities to prepare for a focused discussion.