Managed cloud operations
RFC offers two independent paths. Managed Azure covers Azure server and workload operations, including managed backup. Managed M365 covers Microsoft 365 service administration and specialist user assistance; backup is not included in this path. Each path has its own scope, contacts, SLAs and responsibility model.
- HERO offer
- Managed Services
Qualify the Azure or M365 scope, operational responsibilities, service levels and transition plan.
Structure cloud operations
Azure or Microsoft 365 environments are critical but lack operational capacity, governance or service quality visibility.
Pain points
Azure or Microsoft 365 environments are critical but lack operational capacity, governance or service quality visibility.
Promise
Entrust Azure or Microsoft 365 operations to RFC through a tailored, governed and measurable path; managed backup applies exclusively to the managed Azure scope.
Outcome
Managed operations suited to the Azure or M365 scope, with clearly established responsibilities, SLAs, reporting and improvement plan.
Recommended entry service
A short assessment to objectively map the situation, identify the major gaps and prepare a prioritised action plan.
Essential services
These services form the offer's foundation and contribute to the expected deliverables within the agreed scope.
- See details...Managed cloud operations
Managed Azure
Ongoing management of Microsoft Azure resources: requests, incidents, monitoring, maintenance, backup, resources, configurations and optimisation.
Services to go further
Activate complementary services according to priorities, constraints and capabilities already in place.
Managed monitoring & alerting
Continuous monitoring of infrastructure, applications, security, costs and backups with alerts, thresholds and real-time visibility.
Asset & configuration tracking / CMDB
Management of IT assets and configuration items in a repository usable for incidents, changes, compliance and decisions.
Service Performance Cockpit
Managed services management dashboard: SLAs, tickets, recurring incidents, capacity, backups, costs and improvement recommendations.
Talk to an RFC expert
Describe your priorities, constraints and projects to prepare a discussion with the relevant teams.
Technology stack
Operations and monitoring tools used according to covered environments and service commitments.
Managed operations
Organise the takeover, then monitor operations and commitments.
(Step 01)
Define the service scope
Specify the assets or audiences covered, the channels and the respective responsibilities.
Deliverable
Service scope and responsibility matrix.
Organisations supported in their transformation
Find the organisations associated with the engagements presented, along with their industries and individual contexts.
Projects to inform your choices
Explore related engagements to understand the contexts, scopes and challenges covered by RFC.
- Client Reference
2023 - Industry
Azure outsourcing for a critical HR application
Sotacib
Outsourced management of the HR application's Azure infrastructure.
Tracked Indicators
Azure availability • SLA compliance
Explore the domain's other capabilities
Find complementary offers and areas of expertise to extend your approach according to your organisation's needs.
Managed support & helpdesk packs
RFC structures three modules available according to needs: technical support, end-user Helpdesk assistance and L1–L4 IT staff augmentation. Each module has an explicit scope, service levels, escalation and management arrangements.
Power Platform application operations
RFC takes responsibility for operations, support and governance of existing Power Platform applications. Power Apps, Power Automate and Power Pages creation or redesign projects are scoped as separate Build engagements.
Managed data centre
RFC structures the takeover and operation of the data centre scope around servers, networking, incidents, changes, backup, patching, monitoring, CMDB and service management.
Talk to an RFC expert
Share your context, priorities and constraints. Our experts help you structure an IT journey aligned with your transformation goals.
Tell us about your challenges
Share your priorities to prepare for a focused discussion.