Managed data centre
RFC structures the takeover and operation of the data centre scope around servers, networking, incidents, changes, backup, patching, monitoring, CMDB and service management.
- Managed Services
Qualify the data centre scope, operational responsibilities, continuity constraints, SLAs and transition plan.
Operate the data centre
The data centre is critical, but operations remain fragmented, poorly documented or overly dependent on internal resources, with insufficient visibility of incidents, changes and service quality.
Pain points
The data centre is critical, but operations remain fragmented, poorly documented or overly dependent on internal resources, with insufficient visibility of incidents, changes and service quality.
Promise
Stabilise data centre operations with a clear operating model, measurable SLAs and regular management, without depending on an oversized internal team.
Outcome
A data centre scope operated under a documented, measurable and governed model, with clear operational responsibility and a prioritised improvement backlog.
Recommended entry service
A short assessment to objectively map the situation, identify the major gaps and prepare a prioritised action plan.
Essential services
These services form the offer's foundation and contribute to the expected deliverables within the agreed scope.
Managed Data Centre
Ongoing data centre operations: monitoring, incidents, changes, backup, patching and service reporting.
Managed Servers
Operational management of Windows/Linux servers: availability, patching, incidents, performance, backup and documentation.
Managed Network
Ongoing management of covered network components: switches, routing, links, carrier incidents, configurations and monitoring.
Services to go further
Activate complementary services according to priorities, constraints and capabilities already in place.
- See details...Managed cloud operations
Managed Backup
Backup/restoration implementation, monitoring and testing to ensure critical data availability and backup compliance.
Talk to an RFC expert
Describe your priorities, constraints and projects to prepare a discussion with the relevant teams.
Technology stack
Operations and monitoring tools used according to covered environments and service commitments.
Managed operations
Organise the takeover, then monitor operations and commitments.
(Step 01)
Define the service scope
Specify the assets or audiences covered, the channels and the respective responsibilities.
Deliverable
Service scope and responsibility matrix.
Organisations supported in their transformation
Find the organisations associated with the engagements presented, along with their industries and individual contexts.
Projects to inform your choices
Explore related engagements to understand the contexts, scopes and challenges covered by RFC.
- Client Reference
2022
Managed data centre for a government organisation
Managed Azure Stack Hub and Azure Local operations.
Tracked Indicators
Data centre availability • critical incidents
Explore the domain's other capabilities
Find complementary offers and areas of expertise to extend your approach according to your organisation's needs.
Managed support & helpdesk packs
RFC structures three modules available according to needs: technical support, end-user Helpdesk assistance and L1–L4 IT staff augmentation. Each module has an explicit scope, service levels, escalation and management arrangements.
Managed cloud operations
RFC offers two independent paths. Managed Azure covers Azure server and workload operations, including managed backup. Managed M365 covers Microsoft 365 service administration and specialist user assistance; backup is not included in this path. Each path has its own scope, contacts, SLAs and responsibility model.
Power Platform application operations
RFC takes responsibility for operations, support and governance of existing Power Platform applications. Power Apps, Power Automate and Power Pages creation or redesign projects are scoped as separate Build engagements.
Talk to an RFC expert
Share your context, priorities and constraints. Our experts help you structure an IT journey aligned with your transformation goals.
Tell us about your challenges
Share your priorities to prepare for a focused discussion.