Power Platform application operations
RFC takes responsibility for operations, support and governance of existing Power Platform applications. Power Apps, Power Automate and Power Pages creation or redesign projects are scoped as separate Build engagements.
- Managed Services
Clarify the operational scope, service levels, operational pain points and management indicators.
Maintain applications
Existing Power Platform applications are becoming critical, but their support, permissions, incidents, enhancements and debt are not under control.
Pain points
Existing Power Platform applications are becoming critical, but their support, permissions, incidents, enhancements and debt are not under control.
Promise
Stabilise and govern existing Power Platform applications through measurable operations, while clearly separating Build projects from the managed service.
Outcome
A Power Platform application operating model with responsibilities, SLAs, governance, reporting and a controlled enhancement backlog.
Recommended entry service
A short assessment to objectively map the situation, identify the major gaps and prepare a prioritised action plan.
Essential services
These services form the offer's foundation and contribute to the expected deliverables within the agreed scope.
Managed Power Platform Application
Ongoing Power Platform application operations: incidents, standard changes, monitoring, minor enhancements and user support.
Services to go further
Activate complementary services according to priorities, constraints and capabilities already in place.
- See details...Processes and low-code
Application development with Power Apps
Low-code application design to digitalise forms, workflows, controls or business processes.
Talk to an RFC expert
Describe your priorities, constraints and projects to prepare a discussion with the relevant teams.
Technology stack
Operations and monitoring tools used according to covered environments and service commitments.
Managed operations
Organise the takeover, then monitor operations and commitments.
(Step 01)
Define the service scope
Specify the assets or audiences covered, the channels and the respective responsibilities.
Deliverable
Service scope and responsibility matrix.
Explore the domain's other capabilities
Find complementary offers and areas of expertise to extend your approach according to your organisation's needs.
Managed support & helpdesk packs
RFC structures three modules available according to needs: technical support, end-user Helpdesk assistance and L1–L4 IT staff augmentation. Each module has an explicit scope, service levels, escalation and management arrangements.
Managed cloud operations
RFC offers two independent paths. Managed Azure covers Azure server and workload operations, including managed backup. Managed M365 covers Microsoft 365 service administration and specialist user assistance; backup is not included in this path. Each path has its own scope, contacts, SLAs and responsibility model.
Managed data centre
RFC structures the takeover and operation of the data centre scope around servers, networking, incidents, changes, backup, patching, monitoring, CMDB and service management.
Talk to an RFC expert
Share your context, priorities and constraints. Our experts help you structure an IT journey aligned with your transformation goals.
Tell us about your challenges
Share your priorities to prepare for a focused discussion.