Basic / Standard / Premium Support Packs

Fixed-volume support packages including corrective tickets, enhancement days, preventive visits, workshops and expert assistance according to tier.

  • RFC SERVICE
  • Managed IT support
Customer challenge

Adapt support to needs

Support must be adapted to organisational needs. Choose the package and its scope.

  • Starting point

    Support must be adapted to organisational needs.

  • Promise

    Define a suitable support level.

  • Decision

    Choose the package and its scope.

AI SHIFT

Assist day-to-day operations

Consumption dashboard, overage alerts and package tier recommendations.

RFC approach

A structured approach to action

Each step specifies the actions, deliverables and decisions to prepare.

  • Prepare

    Define scope, responsibilities and takeover conditions.

  • Organise

    Establish operations, procedures and escalation paths.

  • Manage

    Monitor commitments and prioritise service improvements.

Let's discuss your context

Talk to an RFC expert

Describe your priorities, constraints and projects to prepare a discussion with the relevant teams.

Technologies used

Tools suited to covered environments and service commitments.

  • Frame 56
  • Microsoft Entra ID
  • Microsoft Intune
  • Commvault
  • Suite Trend Micro
Let's discuss your context

Talk to an RFC expert

Share your context, priorities and constraints. Our experts help you structure an IT journey aligned with your transformation goals.

Tell us about your challenges

Share your priorities to prepare for a focused discussion.