Managed Helpdesk
Outsourced user support: requests, incidents, standard changes, workstations, M365, VPN, printers and equipment tracking.
- RFC SERVICE
- Managed IT support
Facilitate user assistance
User requests lack a support point of contact. Validate support channels and arrangements.
Starting point
User requests lack a support point of contact.
Promise
Organise end-user assistance.
Decision
Validate support channels and arrangements.
Assist day-to-day operations
Support copilot, ticket classification, resolution recommendations and self-service knowledge base.
A structured approach to action
Each step specifies the actions, deliverables and decisions to prepare.
Prepare
Define scope, responsibilities and takeover conditions.
Organise
Establish operations, procedures and escalation paths.
Manage
Monitor commitments and prioritise service improvements.
Talk to an RFC expert
Describe your priorities, constraints and projects to prepare a discussion with the relevant teams.
Technologies used
Tools suited to covered environments and service commitments.
Projects to inform your choices
RFC engagements illustrate the applications, environments and challenges covered by this service.
- Client Reference
2019 - Services & Technology
Managed helpdesk for a Tunisian subsidiary
Forvis Mazars Tunisie
Managed helpdesk for a Tunisian subsidiary.
Tracked Indicators
Resolution time • user satisfaction
Organisations supported in their transformation
Find the organisations associated with the engagements presented, along with their industries and individual contexts.
Talk to an RFC expert
Share your context, priorities and constraints. Our experts help you structure an IT journey aligned with your transformation goals.
Tell us about your challenges
Share your priorities to prepare for a focused discussion.