Managed IT
Full or partial management of SME IT systems, covering requests, incidents, monitoring, maintenance, backup, assets and advice.
- RFC SERVICE
- Managed cloud operations
Clarify operational responsibility
IT operations place heavy demands on internal teams. Define responsibilities and service levels.
Starting point
IT operations place heavy demands on internal teams.
Promise
Organise responsibility for IT operations.
Decision
Define responsibilities and service levels.
Assist day-to-day operations
Operations assistant, service summaries, proactive recommendations and SLA dashboard.
A structured approach to action
Each step specifies the actions, deliverables and decisions to prepare.
Prepare
Define scope, responsibilities and takeover conditions.
Organise
Establish operations, procedures and escalation paths.
Manage
Monitor commitments and prioritise service improvements.
Talk to an RFC expert
Describe your priorities, constraints and projects to prepare a discussion with the relevant teams.
Technologies used
Tools suited to covered environments and service commitments.
Projects to inform your choices
RFC engagements illustrate the applications, environments and challenges covered by this service.
- Client Reference
2024 - Transport and logistics
Azure cloud management without an internal IT team
SSTC
Managed Azure operations in the absence of an internal IT team.
Tracked Indicators
Azure availability • resolution time
Organisations supported in their transformation
Find the organisations associated with the engagements presented, along with their industries and individual contexts.
Talk to an RFC expert
Share your context, priorities and constraints. Our experts help you structure an IT journey aligned with your transformation goals.
Tell us about your challenges
Share your priorities to prepare for a focused discussion.