Managed Operational Maintenance (MCO)

Operational maintenance of critical infrastructure: incidents, monitoring, audits, capacity, updates, backup and business continuity planning.

  • RFC SERVICE
  • Managed cloud operations
Customer challenge

Keep systems operational

Critical infrastructure requires monitored operational maintenance. Define maintenance, capacity monitoring and responsibilities.

  • Starting point

    Critical infrastructure requires monitored operational maintenance.

  • Promise

    Provide operational maintenance for the agreed scope.

  • Decision

    Define maintenance, capacity monitoring and responsibilities.

AI SHIFT

Assist day-to-day operations

Proactive detection, trend analysis, capacity recommendations and recurring incident summaries.

RFC approach

A structured approach to action

Each step specifies the actions, deliverables and decisions to prepare.

  • Prepare

    Define scope, responsibilities and takeover conditions.

  • Organise

    Establish operations, procedures and escalation paths.

  • Manage

    Monitor commitments and prioritise service improvements.

Let's discuss your context

Talk to an RFC expert

Describe your priorities, constraints and projects to prepare a discussion with the relevant teams.

Technologies used

Tools suited to covered environments and service commitments.

  • Commvault
  • Bladecenter CISCO
  • Cisco networking
  • CISCO ISE
  • Microsoft Copilot
Let's discuss your context

Talk to an RFC expert

Share your context, priorities and constraints. Our experts help you structure an IT journey aligned with your transformation goals.

Tell us about your challenges

Share your priorities to prepare for a focused discussion.