Asset & configuration tracking / CMDB

Management of IT assets and configuration items in a repository usable for incidents, changes, compliance and decisions.

  • RFC SERVICE
  • Operations management & AIOps
Customer challenge

Know assets and their configurations

The asset and configuration inventory lacks consistency. Choose scope and update rules.

  • Starting point

    The asset and configuration inventory lacks consistency.

  • Promise

    Consolidate tracked assets and configurations.

  • Decision

    Choose scope and update rules.

AI SHIFT

Assist day-to-day operations

Automatic inventory extraction, gap detection and documentation enrichment.

RFC approach

A structured approach to action

Each step specifies the actions, deliverables and decisions to prepare.

  • Prepare

    Define scope, responsibilities and takeover conditions.

  • Organise

    Establish operations, procedures and escalation paths.

  • Manage

    Monitor commitments and prioritise service improvements.

Let's discuss your context

Talk to an RFC expert

Describe your priorities, constraints and projects to prepare a discussion with the relevant teams.

Technologies used

Tools suited to covered environments and service commitments.

  • Frame 56
  • Microsoft Entra ID
  • Microsoft Intune
  • Commvault
  • Suite Trend Micro
Let's discuss your context

Talk to an RFC expert

Share your context, priorities and constraints. Our experts help you structure an IT journey aligned with your transformation goals.

Tell us about your challenges

Share your priorities to prepare for a focused discussion.