Managed M365
Management of Microsoft 365 services and workstations: incidents, standard changes, licences, monitoring, updates and user assistance.
- RFC SERVICE
- Managed cloud operations
Organise Microsoft 365 administration
M365 administration lacks ongoing monitoring. Validate covered operations and requests.
Starting point
M365 administration lacks ongoing monitoring.
Promise
Administer covered Microsoft 365 services.
Decision
Validate covered operations and requests.
Assist day-to-day operations
M365 support assistant, licence optimisation, abnormal usage detection and adoption recommendations.
A structured approach to action
Each step specifies the actions, deliverables and decisions to prepare.
Prepare
Define scope, responsibilities and takeover conditions.
Organise
Establish operations, procedures and escalation paths.
Manage
Monitor commitments and prioritise service improvements.
Talk to an RFC expert
Describe your priorities, constraints and projects to prepare a discussion with the relevant teams.
Technologies used
Tools suited to covered environments and service commitments.
Projects to inform your choices
RFC engagements illustrate the applications, environments and challenges covered by this service.
- Client Reference
2024 - Financial services
M365 support takeover following a provider break
Blue Peak
Microsoft 365 support takeover after the relationship with the provider ends.
Tracked Indicators
Support resumption time
Organisations supported in their transformation
Find the organisations associated with the engagements presented, along with their industries and individual contexts.
Talk to an RFC expert
Share your context, priorities and constraints. Our experts help you structure an IT journey aligned with your transformation goals.
Tell us about your challenges
Share your priorities to prepare for a focused discussion.